Privacy Policy | UK Gas Plumbers

1. Data Controller

UK Gas Plumbers ("we", "us", "our") is the data controller responsible for your personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Account data: Name, email address, phone number, company name, postcode, and business type.
Verification data: Gas Safe registration numbers, insurance certificates, trade qualifications, and uploaded documents.
Job data: Property addresses, job descriptions, photos, quotes, and communications.
Payment data: Payment card details (processed securely by Stripe — we do not store card numbers), transaction history, and payout information.
Technical data: IP address, browser type, device information, and usage analytics.

3. How We Use Your Data

To provide and improve our platform services.
To verify contractor credentials and insurance.
To process payments and manage payouts.
To communicate about jobs, quotes, and platform updates.
To detect and prevent fraud or misuse.
To comply with legal obligations.

4. Legal Basis for Processing

Contract: Processing necessary for our service agreement with you.
Legitimate interest: Fraud prevention, platform security, and service improvement.
Legal obligation: Compliance with tax, safety, and regulatory requirements.
Consent: Marketing communications and optional analytics (you may withdraw consent at any time).

5. Data Sharing

We may share your data with:

Customers or contractors as necessary for job matching and communication.
Payment processors (Stripe) for payment handling.
Verification services for credential checking.
Law enforcement or regulators when required by law.

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 6 years after account closure for tax and legal compliance. You may request deletion at any time, subject to legal retention requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Rectify inaccurate data.
Request erasure ("right to be forgotten").
Restrict or object to processing.
Data portability.
Lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

9. Contact

For data protection enquiries, contact us at: info@ukgasplumbers.co.uk